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Peugeot Aftersales FAQ

 
 
PEUGEOT AFTERSALES FAQ

 
Do you have questions about warranty, service, or parts for the Peugeot vehicles?
Find all the answers right now in the Peugeot Aftersales FAQ.
 
 
PEUGEOT AFTERSALES FAQ

 

Do you have questions about warranty, service, or parts for the Peugeot vehicles?

Find all the answers right now in the Peugeot Aftersales FAQ.

 
 
WARRANTY


Could you please elaborate on the warranty duration and coverage? 

When you purchase a new PEUGEOT vehicle, you will receive a total of 5 years of warranty (except for Landtrek). This 5-year warranty or 150,000km (whichever comes first) consists of 3 years manufacturer warranty and an additional 2 years extended warranty which mirrors the coverage of the manufacturer warranty. In addition, customers can opt for an additional 2 years extended warranty, making it a total of 7 years or 200,000km, for a nominal fee  depending on model purchased. Should the customer not want the additional 6th and 7th year, they will be entitled to a discount of the same amount. Please contact your authorised dealer to find out the more details.

 

What is covered under both manufacturer and extended warranty is coverage for all major parts such as the engine, transmission, electrical and safety systems, and many more. To ensure your warranty is valid, customers will need to maintain their vehicle at authorized service centers. .


What is the warranty coverage and package for the LANDTREK?

The LANDTREK comes with 3 years warranty or 100,000km, whichever comes first. However, customers have the option to purchase and additional 2 years (for a total of 5 years or 150,000km, whichever comes first) or an additional 4 years (bringing it to a total of 7 years or 200,000km, whichever comes first). Please contact your authorised dealer to find out the more details.

When is the deadline for me to purchase the 6th and 7th year warranty?

Customers have up to 90 days from their purchase date to enjoy a special promo price on the additional 6th and 7th year warranty. However, customer can still decide to purchase the additional 6th and 7th year warranty 3 months before their 3rd year warranty expires and pay the price difference.  Please contact your authorised dealer to find out the more details.

Why did the 3 + 4 years warranty coverage promo end? 

The 7 years (3 + 4) warranty coverage promotion at no extra cost ended on 31st May 2024 and was a limited-time promotion to celebrate the launch of Stellantis Malaysia taking over as the brand principal of PEUGEOT in Malaysia. However, the 7 years warranty is still available, subject to additional fee to be paid by customer.

Does the warranty apply to me if I bought my car from the previous distributor?

Yes, if you purchased your vehicle with the previous distributor, your warranty is carried over and will be honored by Stellantis Malaysia. This warranty coverage will follow the manufacturer's warranty as per the guidelines however the roadside assistance provider may vary. To learn more, you can inquire with your preferred authorized dealers or call our one-stop center at 1800-18-7852 to find out more. 

How do I check if my car is still under warranty?

If you unsure of your warranty status, you may check with your preferred authorised service center or call our one-stop call center at 1800-18-7852 to inquire

Does the warranty cover electrical items such as 10'' Touchscreen, I-toggles, power windows?

Yes, your vehicle's warranty will cover all electrical items according to the manufacturer and extended warranty guidelines. You may inquire with your preferred authorised service center to find out more about your warranty coverage for added peace of mind. 

 
 
PARTS


Why is there always a long waiting period for parts? 

Stellantis Malaysia officially started operation on 1st March 2024 and we are in a continuous transition from the previous distributor to ensure all owner databases and cases are handed over smoothly. As part of the transition and parts order bank, we are cross-checking to ensure all the relevant parts stock are ordered and shipped. Trust that this is an ongoing process, and the team is working hard to ensure all cases are tracked and resolved. 

What is Stellantis doing to ensure my mobility if I have a long wait for parts? 

Stellantis Malaysia has worked with our authorized dealership to ensure a comprehensive mobility solution plan is available for customers who face longer waiting period for parts. This is subject to availability and conditions and can be discussed at your preferred service center. 

 

With our mobility solution, customers will receive a courtesy car from the dealers. Should a courtesy car not be available, our dealers will rent and bear the cost of a rental car for the customer. This is only applicable to vehicles that are unable to drive known as vehicle off-road which means the vehicle is unable to be driven due to safety, drivability, and major inconvenience reasons to customers. This is evaluated on a case-to-case basis. 


What is the usual waiting time for parts? 

The local warehouse is stocked with parts however in cases where certain parts are unavailable, we will place the order from the country of origin which is overseas. In such cases, we may be unable to provide an exact estimation of the waiting period as it depends on the part as well as the country of origin. However, rest assured that we are constantly checking and updating the orders and will notify our customers, via the dealer or our Call Center. We are also continuously optimizing our parts inventory and distribution channels to ensure all authorized service centers are well-equipped to attend to your aftersales needs. 

If my car is kept at the service center, how will I know my car is safe? 

Should you need to leave your vehicle at our service center over a longer period, rest assured that your vehicle will be safe as our all our dealerships has safety and security precautions in place through 24-hour security guards, CCTV surveillance as well as a locked compound after working hours. 

Are my service records transferred from the previous distributor? Are your dealers aware of my case? 

We are in continuous transition with the previous distributor to ensure a smooth handover. Trust that this is an ongoing process, and we will endeavor to obtain all service records from the previous distributor. Customers are also advised to check with their current dealership that has been servicing their vehicle to ensure their records and particulars and up to date.

Will Stellantis bear the cost of my car loan and transportation if my car is held for months?

Unfortunately, Stellantis Malaysia will not bear the cost of your loan however we do have courtesy cars and other mobility solutions to offer. Do discuss with your preferred authorized service center to find out more. This is subject to availability and conditions. 

 
 
SERVICE


What is the usual timeframe for aftersales to resolve my service issue ? 

For regular scheduled service maintenance, the average duration is up to 2.5 hours, however this is dependent on the complexity of the repair and if any parts change is needed. Your service advisor will be able to advise you on the duration and vehicle readiness. 

What is the process for the service center to update me on my vehicle? 

When an owner sends in their vehicle for a routine schedule service, the Service Manager would update them on the estimated completion time. However, if additional repair or replacement work is needed, the Service Manager will call to update the customer to seek for approval before proceeding, this may require more time depending on complexity and parts availability. Once the routine service or repair works have been completed and the owner has collected their vehicle, the Service Manager will be in touch 48 hours later to follow up and ensure the customer is not facing any issues. 

What do I do when nobody contacts me for a service follow up?
You may call your preferred authorized dealership or our one-stop call center at 1800-18-7852 to inquire. Once the appointment is made, your preferred authorised service centre Service Manager will be in touch to confirm your details. 

Do the service center have a fast lane or express service?
Our authorized service centre does not provide this service, however, we take all customer feedback and suggestions seriously and will update our owners should this service be offered in the future. Do stay tuned. 

Which service center can I send my car for service under Stellantis?
To view the full list of authorized PEUGEOT dealers, you may browse the dealer location on our website (www.peugeot.com.my) or call our one-stop call center at 1800-18-7852 to inquire.

What do I do when nobody contacts me for a service follow up?
You may call your preferred authorized dealership or our one-stop call center at 1800-18-7852 to inquire. Once the appointment is made, your preferred authorised service centre Service Manager will be in touch to confirm your details. 

 
 
CALL CENTRE


What is the operating hours of the call center?

Our one-stop call centre operates from Monday to Sunday, 8:45am to 5:45pm for general inquiries and operates 24/7 for all roadside assistance and emergencies. Customers can contact 1800-18-STLA (7852) (Toll-Free number) or email customersupport.my@stellantis.com

What kind of emergency situations that is covered and i can call in for help?

The 24/7 roadside assistance can assist in emergencies such as vehicle breakdowns, minor and major accidents, vehicles out of fuel, battery issues, tire punctures, and towing services with unlimited mileage. This roadside assistance is free as long as the vehicle is insured and covered under an active comprehensive insurance policy. This emergency roadside assistance is applicable for all PEUGEOT, DS, and Citroen vehicles in Malaysia. Customers can call 1800-18-7852 if faced with such emergencies. 

What are the other services offered by the call center?

The one-stop call centre can cater to existing owners that have general inquiries, sales and aftersales queries, general feedback, and 24-hour roadside assistance. We also cater to non-PEUGEOT owners calling for general inquiries relating to sales or aftersales. For general inquiries, the call center operates from Monday to Sunday, 8:45 am to 5:45 pm while the roadside assistance is available 24/7. Customers can contact 1800-18-7852 or email customersupport.my@stellantis.com

Who is entitled to utilize the services of the call center ? 

The one-stop call center is open to the public who have general inquiries as well as existing and new PEUGEOT, DS, and Citroen customers who have aftersales queries or require roadside assistance, regardless of their vehicle warranty condition. 

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