Career Opportunities

SALES CONSULTANT (Based in Juru, Penang, Taiping, Ipoh, Bangsar, Taman Tun, Glenmarie, Puchong, Balakong, Desa Pandan, Petaling Jaya, Klang, Kuantan & Kuching)

 

 

Responsibilities

• Work closely with Branch Manager to ensure individual & branch targets are met
• Customer oriented & able to engage with customers on all levels
• Willing to gain additional knowledge by upgrading skills regularly
• Able to build strong, ongoing relationships with all levels of managements

Requirements

• SPM & above
• Sales experience, preferably in the automotive industry will be an added advantage
• Fluent in both oral & written Bahasa Malaysia and English. Profiency in Mandarin is an added advantage
• Great communication and customer service skils including follow through with customers
• Must be able to work on weekends and occasional evenings
• Must possess a valid driving license
• Male or female

 

 

NASIM SDN BHD, JURU

WARRANTY OFFICER

 

Responsibilities

• Warranty clerks are responsible for checking, verifying and processing car warranty forms. Clerks handle the receiving and shipping of automotive parts and contact customers to ensure satisfaction.
   

NASIM SDN BHD, KUCHING

SERVICE MANAGER

 

Responsibilities

• Manage the workshop operations
• Lead and motivate a team to achieve productivity targets by providing quality automotive maintenance and services to our valued customers
• Develop and implement workshop improvement policies
• Good in workshop improvement policies
   

 

NASIM SDN BHD, PLENTONG

CUSTOMER RELATION OFFICER

 

Responsibilities

• Proactively seek to identify customer needs and effective at cross-selling and referring leads to the appropriate channels for follow-up
   

 

ASSISTANCE SERVICE MANAGER                                                                                                             

 

Responsibilities

• Develop and implement workshop improvement policies
• Provide quality automotive maintenance and services to our valued customers
   

 

ADMINISTRATION SERVICE                                                                                                                

 

Responsibilities

• Responsible for all administrative operation support, handling of phone calls and customers enquiries
• Prepare quotation & workshop matters

 

SERVICE ADVISOR

 

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules, biling & invoices and familiar with warranty claims process

 

JOB CONTROLLER                                                                                                                

 

Responsibilities

• To coordinate, distribute and monitor all repair job done by Technicians

 

INSURANCE PROCESSOR/SA

 

Responsibilities

• Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits. May ascertain premium rates required and cash reserves necessary to ensure payment of future benefits

 

PARTS PERSONNEL

 

Responsibilities

• Develop and localize parts, accessories and non-accessories
• Manage customers enquiries and concerns promptly and effectively to ensure consistent quality customer service

 

TECHNICIAN

 

Responsibilities

• Accomplish the functions and operations of the service centre with a view towards ensuring customer satisfaction
• Carry out the implementation of standards and other programs related to service centre’s operations

 

 

NASIM SDN BHD, PUCHONG

TECHNICIAN

 

Responsibilities

• Accomplish the functions and operations of the service centre with a view towards ensuring customer satisfaction
• Carry out the implementation of standards and other programs related to service centre’s operations

 

TECHNICAL ADVISOR

 

Responsibilities

• To delegate daily job to technician based on their level and competency, ensure jobs carried our according to job order, getting car timely and in good condition

 

SERVICE ADVISOR

 

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules, biling & invoices and familiar with warranty claims process
   

SERVICE EXECUTIVE

 

Responsibilities

• Assist the Service Manager / Workshop Manager in managing the day-to-day workshop / service operations
• Monitor workshop flow system, SOP etc.
   

ADMINISTRATION SERVICE

 

Responsibilities

• Responsible for all administrative operation support, handling of phone calls and customers enquiries
• Prepare quotation & workshop matters

 

PARTS PERSONNEL

 

Responsibilities

• Develop and localize parts, accessories and non-accessories
• Manage customers enquiries and concerns promptly and effectively to ensure consistent quality customer service

 

SHUTTLE DRIVER

 

Responsibilities

• Generally responsible for transporting customers by shuttle from terminal to terminal
• Driving a transportation vehicle for passengers in a safe and courteous manner
• Inspecting vehicle on a regular basis to identify any unsafe conditions or maintenance items. Call base to advise if there are any unsafe conditions or maintenance issues
• Other duties to ensure productive operations, quality service, client and customer satisfaction

 

NASIM SDN BHD, GLENMARIE

PARTS EXECUTIVE                                                                                                                

 

Responsibilities

• Develop and localize parts, accessories and non-accessories
• Monitor and audit suppliers’ performance
• Follow up with suppliers on claims from the production and after sales
• Identify, analyze and report field quality problems and liaise with suppliers for counter measures
• Forecast and order local parts

 

MANAGER, SERVICE OPERATIONS DEPARTMENT                                                                                                                 

 

Responsibilities

• Manage the overall service and field operation for all branches and dealers
• Review and evaluate the overall processes and establish Key Performance Index (KPIs)
• Propose improvement plan in achieving higher profitability, productivity and efficiency

 

FIELD FORCE EXECUTIVES, SERVICE OPERATIONS DEPARTMENT            

 

Responsibilities

• Support and conduct assessment on the service network according to Peugeot Dealer Standards
• Enforce countermeasures for improvement measures
• Review and improve the workshop processes in achieving higher profitability, productivity and efficiency

 

MARKETING EXECUTIVE

 

Responsibilities

• Supporting the Marketing Manager and department colleagues
• Assisting in the delivery of approved strategies
• Preparing monthly A&P plans for maximum reach whilst maintaining budgets
• Managing the production of marketing materials, including leaflets, posters and flyers which involve writing and proofreading copy and liaising with designers and printers
• Organising and attending events and exhibitions
• Arranging for the effective distribution of marketing materials
• Contributing to and developing marketing plans and strategies in accordance to set budgets

Requirements

• Minimum Diploma in Business, Marketing, Journalism, Mass Communications or related disciplines is preferred.
• At least 2 years working experience in Marketing or Public Relations
• Excellent command of English (written and spoken)
• Self-starter with good organisational and multi-tasking skills with a passion to deliver quality work while meeting tight deadlines
• Able to start work on short notice will be an added advantage

 

CUSTOMER SERVICE CONSULTANTS 

 

Responsibilities

• Ascertain automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems
• Conduct inspections, checking of vehicle maintenance records, examine service schedules, billing & invoices and familiar with warranty claims processes.

 

JOB CONTROLLER

 

Responsibilities

• Coordinate, distribute and monitor all repair job carried out by Technicians

 

TECHNICIAN

 

Responsibilities

• Ensure repairs are carried out according to the repair and maintenance guidelines of the manufacturer

 

NASIM BRANCH (FOR NEW UPCOMING BRANCH IN PENANG ISLAND)

SERVICE MANAGER

 

Responsibilities

• Manage the overall workshop operations Lead and motivate a team to achieve KPIs and profitability

 

ASSISTANT SERVICE MANAGER

 

Responsibilities

• Develop and implement workshop improvement policies Provide quality automotive maintenance and services to our valued customers

 

SERVICE EXECUTIVE

 

Responsibilities

• Assist the Service Manager / Assistant Manager in managing the day-to-day workshop / service operation
• Monitor workshop flow system, SOPs etc

 

CUSTOMER SERVICE CONSULTANT

 

Responsibilities

• Ascertain automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems
• Conduct inspections, checking of vehicle maintenance records, examine service schedules, billing & invoices and familiar with warranty claims processes

 

CUSTOMER RELATIONS EXECUTIVE

 

Responsibilities

• Proactively seek to identify customer needs and effective at cross-selling

 

SERVICE ADMIN

 

• Responsible for all administrative operation support, handling of phone calls and customers enquiries
• Prepare quotation & workshop matters

 

CASHIER

 

• Responsible for receipting all terms of payments (cash & Credit card), petty cash of the branch and cheque payment made to the company
• Update daily collection record and report to HQ

 

WARRANTY PERSONNEL

 

Responsibilities

• Warranty clerks are responsible for checking, verifying and processing car warranty forms

 

INSURANCE PERSONNEL

 

Responsibilities

• Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits
• Ascertain premium rates required and cash reserves necessary to ensure payment of future benefits

 

PARTS PERSONNEL

 

Responsibilities

• Develop and localize parts, accessories and non-accessories
• Manage customers enquiries and concerns promptly and effectively to ensure consistent quality customer service

 

JOB CONTROLLER

 

Responsibilities

• Coordinate, distribute and monitor all repair job carried out by Technicians

 

TECHNICAL ADVISOR

 

Responsibilities

• Delegate daily job to technicians based on their level and competency       
• Ensure jobs carried out are according to job orders and timely completion of repairs

 

 

TECHNICIAN (Various locations)

 

• To schedule appointments for customers

• To ensure customers needs are attended to at the service centre

• To follow up with promptly update to customers

• To ensure service centre lounge is running smoothly & well equipped

• To handle enquiries

Requirements

• Ascertain automotive issues by:

- listening to customer’s description of symptoms,

- clarifying description of problems

- conducting inspections on vehicles

- checking vehicle maintenance records

- examining service schedules

• Strong command of written and spoken English and Bahasa Malaysia. Knowledge of other local language is an added advantage.

• Handle billing & invoicing

• Familiar with warranty claim process

• Provide updates on vehicle status to customers

Requirements

• Diploma in Automotive Engineering or Mechanical Engineering
• minimum 2 years of experience in the automotive industry and several years of practical experience
• good communication skills with a professional attitude and the ability to work closely with the workshop technicians and job controller
• additional knowledge of SAP R3/DBM is an added advantage
• Good command of spoken & written Bahasa Melayu and English